Privacy Policy

1. Introduction

This Privacy Policy describes how EXTREME PERFORMANCE TRUCK & TRAILER, INC. ("EXTREME PERFORMANCE TRUCK & TRAILER, INC.," "we," "us," or "our") collects, uses, and protects information when you visit extremeperformance.biz , submit a form, schedule a consultation, communicate with our team, purchase products or services, or otherwise interact with EXTREME PERFORMANCE TRUCK & TRAILER, INC.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when requesting information, requesting a quote, scheduling a time to speak with our team, purchasing products or services, or otherwise contacting EXTREME PERFORMANCE TRUCK & TRAILER, INC.

This information may include:

• First and last name
• Email address
• Phone number
• Vehicle year, make, and model
• Vehicle upgrade or service interests
• Appointment or consultation information
• Comments, questions, or project details
• SMS communication preferences and consent
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you use our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, referring website, pages viewed, interactions with the website, and the dates and times of visits.

This information may be collected through cookies, analytics tools, advertising pixels, and similar technologies.

3. How We Use Your Information

We may use information collected through our website and communications to:

• Respond to inquiries and requests for information;
• Communicate with you regarding your vehicle, requested services, upgrades, or potential build;
• Schedule and confirm appointments or times to speak with our sales and service team;
• Send appointment confirmations, reminders, service-related communications, and follow-up communications;
• Send marketing or promotional text messages when you have provided the appropriate consent;
• Provide information about EXTREME PERFORMANCE TRUCK & TRAILER, INC. products, services, upgrades, promotions, and special offers;
• Provide customer service and respond to questions;
• Maintain customer and vehicle records;
• Improve our website, advertising, products, services, and customer experience;
• Protect our website, systems, customers, and business from fraud, abuse, or unauthorized activity;
• Comply with applicable legal and regulatory requirements.

4. SMS Messaging Program

EXTREME PERFORMANCE TRUCK & TRAILER, INC. may offer SMS/text messaging for individuals who voluntarily provide their mobile phone number and provide the appropriate consent.

4.1 Types of Messages

Depending on the consent you provide, messages from EXTREME PERFORMANCE TRUCK & TRAILER, INC. may include:

• Appointment confirmations and reminders
• Responses to inquiries
• Vehicle build and project follow-ups
• Service-related communications
• Customer care messages
• Promotions and special offers
• Marketing communications about our products and services

4.2 SMS Consent

Consent to receive SMS messages is voluntary. Providing your phone number does not by itself constitute consent to receive marketing text messages.

Where SMS consent is requested through an online form, the applicable consent option will not be pre-selected and is not required in order to submit the form or purchase goods or services.

4.3 Message Frequency and Charges

Message frequency may vary based on your interaction with EXTREME PERFORMANCE TRUCK & TRAILER, INC. Message and data rates may apply depending on your wireless carrier and mobile plan.

4.4 Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to a message from EXTREME PERFORMANCE TRUCK & TRAILER, INC.

After you reply STOP, you may receive a confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from that messaging program unless you subsequently opt in again.

4.5 Help

For assistance with SMS messages, reply HELP to a message or contact EXTREME PERFORMANCE TRUCK & TRAILER, INC. at (772) 221-1510 or info@extremeperformance.biz .

4.6 Mobile Information

5. Service Providers

We may use service providers that perform operational services on our behalf, including website hosting, customer relationship management, communications, SMS delivery, email delivery, appointment scheduling, payment processing, analytics, advertising, and customer support.

These providers may process information only as necessary to provide services supporting EXTREME PERFORMANCE TRUCK & TRAILER, INC.'s business operations.

Text messaging originator opt-in data and consent are handled in accordance with the SMS provisions described in Section 4 of this Policy.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics technologies, and similar tools to understand how visitors interact with our website, improve site functionality, evaluate advertising performance, and improve our marketing efforts.

You may control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Advertising and Analytics

We may use advertising and analytics services, including services provided by platforms such as Google and Meta, to understand website usage, measure advertising performance, and improve our marketing campaigns.

These technologies may collect information such as browser identifiers, device information, website interactions, referring URLs, and advertising attribution information.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and customer records, fulfill the purposes described in this Policy, comply with applicable legal obligations, resolve disputes, and protect our business.

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise securely disposed of in accordance with our retention practices.

9. Your Privacy Choices

You may contact us to request that we review, correct, update, or delete certain personal information associated with you, subject to applicable legal requirements and permitted exceptions.

You may unsubscribe from marketing emails using the unsubscribe link contained in applicable email communications.

You may opt out of SMS messages by replying STOP as described in Section 4.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to websites or online services operated by other organizations. EXTREME PERFORMANCE TRUCK & TRAILER, INC. is not responsible for the privacy practices, security, or content of those websites.

We encourage visitors to review the privacy policies of websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal requirements.

When changes are made, the Effective Date displayed at the top of this page will be updated.

14. Contact EXTREME PERFORMANCE TRUCK & TRAILER, INC.

If you have questions regarding this Privacy Policy, our privacy practices, or our SMS messaging program, please contact: